Last updated: 16 September 2026
These Terms and Conditions of Sale govern purchases made by consumers through the website EXVEGA.EU.
Please read these Terms carefully before placing an order. By confirming an order, the customer acknowledges having read and accepted these Terms and Conditions of Sale.
The seller is:
EXVEGASociété par Actions Simplifiée Unipersonnelle (SASU)
Registered office:58 Rue de Monceau75008 ParisFrance
SIREN: 104 405 493SIRET: 104 405 493 00016RCS: 104 405 493 R.C.S. ParisEU VAT Number: FR96104405493
Email: support@exvega.euTelephone: +90 850 532 36 86Website: https://exvega.eu
These Terms apply to sales of physical products made through EXVEGA.EU to consumers acting for purposes outside their trade, business, craft or profession.
Products may include gaming chairs, office chairs, desks, accessories, computer peripherals, mousepads, lighting products, cushions, decorative products and other gaming or office equipment.
These Terms do not automatically apply to wholesale, reseller, distributor or other business-to-business transactions. Such transactions may be governed by separate written terms.
Mandatory consumer rights provided under applicable law remain unaffected.
The essential characteristics of each product are described on the relevant product page.
Customers must review the product description, dimensions, materials, compatibility information, technical requirements and any assembly instructions before placing an order.
Product images and videos are provided for illustrative purposes. Colours may vary slightly depending on screen settings, lighting, materials and manufacturing tolerances.
Minor variations that do not affect the essential characteristics, performance or intended use of the product shall not constitute non-conformity.
EXVEGA may update product specifications where necessary, provided that the customer receives a product conforming to the description accepted when the order was placed.
Products are offered subject to availability.
The availability information shown on the website is updated regularly but may change before an order is accepted.
If a product becomes unavailable after an order has been placed, EXVEGA will notify the customer as soon as reasonably possible.
The customer may then be offered, subject to their agreement:
A revised delivery date;
A suitable alternative product; or
Cancellation and reimbursement of the unavailable product.
EXVEGA will not substitute a product without the customer’s agreement.
Product prices are displayed in euros unless another currency is expressly shown.
Prices offered to consumers include the value-added tax applicable to the transaction, unless expressly stated otherwise.
Delivery charges and any other applicable charges are displayed before the customer confirms the order.
The total amount payable, including applicable taxes and delivery charges, is shown at checkout before the customer submits the order.
EXVEGA may change its prices at any time. The price charged will be the price displayed and accepted by the customer at the time the order is placed.
In the event of an obvious pricing or technical error that a reasonably informed customer could identify as incorrect, EXVEGA may cancel the affected order and reimburse all amounts paid.
Discounts and promotional prices are valid for the period and under the conditions stated on the website.
Where required by law, a price reduction will be calculated by reference to the lowest price applied by EXVEGA to the relevant product during the 30 days preceding the price reduction.
Promotional codes:
Must be used before the stated expiry date;
May be subject to product, order-value or geographical restrictions;
May not be combined unless expressly permitted;
Cannot normally be applied after an order has been completed.
Promotions do not affect the customer’s statutory rights.
To place an order, the customer must:
Select the desired product and any available options;
Add the product to the shopping cart;
Review the cart and quantities;
Provide accurate billing, delivery and contact information;
Select an available delivery method;
Select an available payment method;
Review the order summary and total price;
Accept these Terms and Conditions where requested;
Confirm the order using the payment confirmation button.
Before submitting the order, the customer can review and correct information entered during checkout.
The final confirmation button indicates that placing the order creates an obligation to pay.
After the customer submits an order, EXVEGA will send an electronic acknowledgement to the email address provided.
The initial acknowledgement confirms receipt of the order but does not necessarily mean that the order has been accepted.
The sales contract is concluded when EXVEGA confirms acceptance of the order or dispatches the product, whichever occurs first.
EXVEGA may refuse or cancel an order on legitimate grounds, including:
Product unavailability;
An obvious pricing or description error;
Suspected fraud or unauthorised payment;
Incomplete or inaccurate customer information;
Inability to deliver to the address provided;
Abnormally large quantities inconsistent with personal consumer use;
A previous unresolved payment dispute involving the customer.
If an order is refused or cancelled after payment has been collected, the relevant amount will be reimbursed.
The customer is responsible for providing complete and accurate information when placing an order.
This includes the customer’s:
Full name;
Email address;
Telephone number where reasonably required for delivery;
Billing address;
Complete delivery address, including access details where necessary.
EXVEGA is not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer.
The customer must inform EXVEGA promptly if an error is identified after the order has been submitted.
The payment methods available for an order are displayed at checkout.
Depending on the customer’s location and the services enabled on EXVEGA.EU, payment may be processed using bank cards, digital wallets or other payment services offered through Shopify or authorised payment providers.
Payment must be made in full when the order is placed unless another payment arrangement is expressly offered at checkout.
Payment transactions may be processed by independent payment service providers. EXVEGA does not require customers to send card numbers or card security codes by email or telephone.
Orders may be subject to payment authorisation and fraud-prevention checks.
If payment is refused, reversed, cancelled or not authorised, EXVEGA may suspend or cancel the order.
Order confirmations, invoices and contractual information may be provided electronically to the email address supplied by the customer.
EXVEGA may retain electronic records relating to orders for the periods required by applicable accounting, tax and consumer legislation.
Customers should retain copies of their order confirmation, invoice and these Terms.
Where applicable under French law, customers may request access to an archived contract by contacting support@exvega.eu and providing sufficient information to identify the relevant order.
EXVEGA delivers only to destinations made available during checkout.
Available countries, delivery methods and delivery charges may differ depending on the product, destination, dimensions, weight and logistics provider.
EXVEGA may be unable to deliver certain large products, including gaming chairs and desks, to remote areas, islands, military addresses, PO boxes or locations with restricted carrier access.
If delivery is unavailable after an order has been placed, EXVEGA will contact the customer and provide an appropriate solution or reimbursement.
The estimated delivery date or delivery period is shown during checkout, on the product page or in the order confirmation.
Delivery estimates may differ between products and destinations.
Where no delivery date or period has been agreed, EXVEGA will deliver the order without undue delay and no later than 30 days after conclusion of the contract, unless a different timeframe has been expressly agreed.
Delivery dates are estimates unless expressly stated to be guaranteed.
If EXVEGA fails to deliver within the agreed period, the customer may request delivery within an additional reasonable period. If EXVEGA still fails to deliver within that period, the customer may terminate the contract in accordance with applicable law.
Where delivery by a particular date was an essential condition of the contract and EXVEGA fails to meet that date, the customer may have the right to terminate the contract immediately where permitted by law.
Further information is available in the Shipping & Delivery Policy.
Delivery is completed when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.
Customers should inspect packages upon delivery where reasonably possible.
If the package is visibly damaged, opened, crushed or incomplete, the customer should:
Describe the damage clearly on the carrier’s delivery record where possible;
Take photographs of the package before opening it;
Retain the packaging and shipping label;
Contact EXVEGA Customer Support promptly.
Failure to make observations to the carrier does not automatically remove the customer’s statutory rights.
The customer must ensure that the delivery address is complete, accurate and accessible.
If delivery fails because of an incorrect address, repeated absence, refusal without a valid legal reason or failure to collect the parcel, the product may be returned to EXVEGA or its logistics partner.
EXVEGA will contact the customer to determine whether redelivery or cancellation is appropriate.
Reasonable additional delivery or return costs resulting directly from information or conduct attributable to the customer may be charged where permitted by law and disclosed to the customer before redelivery.
This does not apply where delivery failed because of EXVEGA or the carrier.
The risk of loss or damage transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
Where the customer independently appoints a carrier not offered by EXVEGA, risk may transfer when the goods are handed to that carrier, as permitted by applicable law.
EXVEGA retains ownership of the products until full payment has been received.
This provision does not affect the transfer of risk described above or any mandatory consumer rights.
Certain EXVEGA products require assembly.
Customers must follow the assembly instructions, safety guidance, weight limits, compatibility requirements and maintenance recommendations supplied with the product or made available by EXVEGA.
If professional installation is expressly included in the order, separate installation conditions may apply.
Damage caused solely by incorrect assembly, misuse, unauthorised modification or use contrary to clear safety instructions may not be covered by a commercial warranty. This does not exclude statutory rights relating to a defect, missing instruction or non-conforming product.
Consumers generally have the right to withdraw from a distance purchase without giving a reason within 14 days.
For the purchase of goods, the withdrawal period generally expires 14 days after the day on which the customer, or a third party designated by the customer other than the carrier, receives the goods.
For an order containing several goods delivered separately, the period begins when the last relevant product is received where required by law.
To exercise this right, the customer must send EXVEGA an unambiguous statement before the withdrawal period expires.
Withdrawal requests may be sent to:
Email: support@exvega.eu
Postal address:
EXVEGA58 Rue de Monceau75008 ParisFrance
Customers may use the Withdrawal Form available on EXVEGA.EU, but use of that form is not mandatory.
After notifying EXVEGA of the withdrawal, the customer must return the product without undue delay and no later than 14 days after communicating the decision to withdraw.
Products must not be returned to EXVEGA’s registered office unless Customer Support expressly provides that address as the authorised return address.
Customers must contact support@exvega.eu to obtain return instructions and the correct return destination.
Unless EXVEGA agrees otherwise or applicable law requires EXVEGA to bear them, the customer bears the direct cost of returning products following a change-of-mind withdrawal.
Gaming chairs, desks and other large or heavy products may not be suitable for return by ordinary post. The applicable estimated return cost or return arrangements must be made available to the customer before purchase through the relevant product, delivery or returns information.
EXVEGA bears return costs where required by law, including where the product is defective, damaged on delivery, incorrect or otherwise covered by the legal guarantee of conformity.
The customer may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning, in the same manner as would reasonably be permitted in a physical store.
The customer may be responsible for diminished value caused by handling beyond what is necessary for this purpose.
Where reasonably possible, returned products should include their components, accessories, manuals and original packaging.
The absence of original packaging does not by itself remove the customer’s mandatory right of withdrawal, but the customer remains responsible for packaging the product adequately for return transportation.
Following a valid withdrawal, EXVEGA will reimburse payments received from the customer, including the cost of the least expensive standard delivery option offered for the order where required by law.
Additional costs resulting from the customer’s choice of a more expensive delivery method are not reimbursed beyond the cost of standard delivery.
Reimbursement will be made without undue delay and no later than 14 days after EXVEGA is informed of the customer’s decision to withdraw.
EXVEGA may withhold reimbursement until it has received the returned goods or the customer has provided evidence that the goods have been sent, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless the customer expressly agrees otherwise. The customer will not be charged a refund fee by EXVEGA.
The right of withdrawal may not apply in circumstances specified by applicable law, including goods:
Made to the customer’s specifications;
Clearly personalised for the customer;
Which cannot be returned for hygiene or health-protection reasons after being unsealed, where the legal requirements for this exception are satisfied;
Which have been inseparably mixed with other goods after delivery;
Otherwise excluded under applicable consumer legislation.
Choosing a standard colour, size or configuration offered as part of EXVEGA’s normal catalogue does not necessarily make a product personalised.
Where an exception applies, the customer will be informed before completing the purchase.
Further information is available in the Returns & Refunds Policy.
Products sold by EXVEGA to consumers are covered by the mandatory legal guarantee of conformity.
For new goods, the legal guarantee generally applies for two years from delivery, subject to the conditions established by applicable law.
Where a product is non-conforming, the consumer may be entitled to repair or replacement free of charge.
Where repair or replacement is impossible, disproportionate, not completed within the legally required period or causes significant inconvenience, the consumer may be entitled to a price reduction or termination of the contract, subject to applicable legal conditions.
EXVEGA remains the seller responsible for implementing the legal guarantee for products purchased directly from EXVEGA.EU.
Further information is available in the Legal Warranty Policy.
Consumers may also benefit from the French legal guarantee against hidden defects under Articles 1641 and following of the French Civil Code.
A hidden defect is a defect that existed at the time of purchase, was not apparent and makes the product unfit for its intended use or substantially reduces its usefulness.
Where the legal conditions are satisfied, the customer may choose between returning the product for reimbursement or keeping it and obtaining a reduction in price, without prejudice to any other rights available under applicable law.
Certain products may benefit from an additional EXVEGA commercial warranty.
The duration, scope, exclusions and claim procedure for any commercial warranty will be provided separately.
A commercial warranty is additional to, and does not replace or restrict, the customer’s statutory rights.
To report a defective, damaged, incomplete or incorrect product, the customer should contact:
EXVEGA Customer SupportEmail: support@exvega.euTelephone: +90 850 532 36 86
The customer should provide, where reasonably available:
Order number or proof of purchase;
Product name;
Description of the issue;
Photographs or video showing the issue;
Relevant serial number or product label.
EXVEGA may request additional information reasonably necessary to diagnose the issue but will not impose requirements that unlawfully restrict the customer’s statutory rights.
Information concerning the availability of spare parts will be provided where required by law or where such information has been communicated by the manufacturer.
Customers may contact support@exvega.eu to enquire about replacement components and spare-part availability for a particular product.
EXVEGA is responsible for properly performing its obligations under the sales contract in accordance with applicable law.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited, including liability relating to:
Mandatory consumer rights;
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Defective products under applicable product-liability law;
Intentional misconduct or gross negligence;
Failure to perform an essential contractual obligation.
EXVEGA is not responsible for loss caused solely by the customer, an unforeseeable and unavoidable act of an unrelated third party, or a qualifying force majeure event, to the extent permitted by law.
For consumer purchases, EXVEGA is not liable for purely business losses, loss of profit or commercial interruption arising from use of a product for professional purposes.
Neither party will be liable for delay or failure caused by an event qualifying as force majeure under applicable French law.
Where such an event temporarily prevents performance, the affected obligation may be suspended for the duration of the event.
If performance becomes permanently impossible, the contract may be terminated in accordance with applicable law and the customer will be reimbursed for undelivered products.
EXVEGA processes personal data for purposes including order management, payment administration, delivery, customer support, fraud prevention, legal compliance and, where permitted, marketing.
Further information is available in the Privacy Policy and Cookie Policy on EXVEGA.EU.
All intellectual property associated with EXVEGA.EU and EXVEGA products remains owned by EXVEGA or the relevant rights holder.
Purchase of a product does not transfer any ownership of trademarks, designs, copyrighted artwork, software or other intellectual property embodied in or associated with the product.
Licensed characters, names, logos and artwork remain the property of their respective rights holders.
Customers may submit questions or complaints using the following details:
Email: support@exvega.euTelephone: +90 850 532 36 86
Customers should provide their order number and sufficient details for EXVEGA to investigate and respond.
If a consumer dispute cannot be resolved directly after a prior written complaint to EXVEGA, the consumer may have the right to refer the dispute free of charge to the consumer mediator appointed by EXVEGA.
The mediator’s name, address and website will be stated on the Consumer Mediation page once EXVEGA’s membership with an approved consumer mediation body has been completed.
A mediation request remains subject to the admissibility requirements and time limits established by applicable law.
These Terms and Conditions of Sale are governed by French law.
However, consumers residing in another country of the European Union or European Economic Area retain the protection of mandatory provisions applicable under the law of their country of habitual residence.
The parties should first attempt to resolve disputes directly and amicably.
If no settlement is reached, consumers may bring proceedings before any court having jurisdiction under applicable consumer and private international law.
Nothing in these Terms requires a consumer to bring proceedings exclusively before a court in France where mandatory law permits proceedings in the consumer’s country of residence.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.
The affected provision will apply only to the maximum extent legally permitted.
EXVEGA may update these Terms to reflect legal, operational or commercial changes.
The Terms applicable to an order are those made available to and accepted by the customer when the order is placed.
Updates do not retroactively alter completed orders unless required by law or expressly agreed with the customer.
These Terms, together with the order confirmation, product information and policies expressly incorporated into the sale, constitute the contractual framework governing the order.
In the event of a conflict, mandatory consumer law takes priority.
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