Last updated: 16 September 2026
This policy applies to consumer purchases made directly through EXVEGA.EU. It explains the statutory right of withdrawal and distinguishes change-of-mind returns from claims concerning defective or incorrect products.
You may withdraw from your purchase without giving a reason within 14 days of receiving your goods.
The period begins on the day after you, or a person designated by you other than the carrier, takes physical possession of the goods.
For several goods ordered together and delivered separately, the period begins after receipt of the last good. For a product delivered in multiple lots or pieces, it begins after receipt of the final lot or piece.
Any extension of the deadline required by applicable law remains available to you.
To withdraw, send us a clear statement of your decision before the withdrawal period expires.
Email: support@exvega.eu
Postal address for correspondence:
EXVEGA58 Rue de Monceau75008 ParisFrance
You may use our Withdrawal Form, but this is not compulsory. No reason, photograph or prior authorisation is required to exercise your right of withdrawal.
To help us identify your purchase, please include your name, order number and the products concerned. If you cannot find your order number, provide other information that allows us to identify the purchase.
Keep a copy of your notification and evidence of when it was sent.
Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you dispatch the goods before that period expires.
Product return address:
[INSERT THE AUTHORISED RETURN RECIPIENT AND COMPLETE WAREHOUSE ADDRESS BEFORE PUBLICATION]
Please contact support@exvega.eu for practical shipping or collection instructions. This contact is intended to assist with the return and is not an approval requirement.
The Paris registered office is a correspondence address, not the designated product return warehouse.
We will not rely on a delay caused by our failure to provide necessary return instructions to restrict your statutory rights.
For a change-of-mind withdrawal, you bear the direct return shipping costs only where the required information about those costs was provided before purchase.
For goods that can normally be returned by post or parcel service, the cost depends on your chosen carrier, the package and the destination.
For goods that cannot normally be returned by post, the applicable return cost or reasonable maximum estimate is provided before purchase.
Bulky-product return cost information:
[INSERT RETURN COSTS OR REASONABLE MAXIMUM ESTIMATES BY PRODUCT CATEGORY AND DELIVERY COUNTRY BEFORE PUBLICATION]
If we arrange a paid return label or collection, we will explain the charge and obtain your agreement before arranging the service.
You will not be charged return costs that were not properly disclosed where the law requires prior disclosure.
For defective, incorrect or non-conforming goods, EXVEGA bears the necessary return costs when required under the applicable statutory guarantee.
You may handle a product as necessary to establish its nature, characteristics and functioning.
You may be liable for a reduction in value resulting from handling beyond what is necessary for that purpose, subject to applicable law.
Opening the packaging or assembling a product does not automatically cancel your right of withdrawal. Any assessment of diminished value will consider the actual handling, whether it was necessary to inspect the product, and the resulting loss of value.
We do not impose an automatic restocking fee for exercising a statutory right of withdrawal. Any lawful deduction for diminished value will be explained and supported.
Please return the product with its supplied components, accessories and instructions.
We recommend using the original packaging where available. Original packaging is not an absolute condition for exercising your statutory rights.
Use suitable protective packaging to prevent damage during transport. Contact us if you need guidance on packing a large product.
For gaming chairs, do not force apart or tamper with a gas lift or other pressurised component. Ask us for safe packing and disassembly guidance where necessary.
We recommend retaining your shipping receipt and tracking information.
Following a valid withdrawal, we will reimburse the payments received for the withdrawn purchase, including the cost of our least expensive standard outbound delivery option where applicable.
If you selected a more expensive delivery service, the additional cost above standard delivery is not refundable.
We will reimburse you without undue delay and within 14 days after being informed of your withdrawal.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever occurs first.
Refunds use the original payment method unless you expressly agree otherwise, without refund fees. You are not required to accept store credit.
For a partial return, any refund of the original delivery charge is assessed under applicable law, taking account of the goods retained and the delivery charge that would have applied to them.
If your product arrives damaged, has missing components, is incorrect or develops a fault, contact support@exvega.eu.
Please provide your order number or other proof of purchase and a description of the issue. Photographs or videos can help us assess the problem where reasonably available.
Do not continue using a product that appears unsafe.
These claims are separate from change-of-mind returns and are not limited to the 14-day withdrawal period.
Where the legal guarantee applies, remedies will be provided without charge as required by law. Please refer to our Legal Warranty Policy for the applicable rights and procedures.
The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised where the legal conditions for that exception are met.
Choosing a standard catalogue colour, size, design or configuration does not, by itself, mean that the product is personalised.
A licensed design, limited edition, discounted price or opened ordinary packaging does not, by itself, remove the right of withdrawal.
Any applicable statutory exception will be disclosed before purchase. Exceptions to withdrawal do not remove statutory rights concerning defective or non-conforming goods.
A statutory withdrawal normally results in a refund rather than an exchange.
If you would prefer another product, contact us to discuss availability and practical arrangements. An exchange request does not extend or restrict your statutory withdrawal deadline.
EXVEGA Customer Support
Email: support@exvega.euTelephone: +90 850 532 36 86
Correspondence address:
Nothing in this policy excludes or limits mandatory consumer rights applicable in your country of residence.
Your cart is empty
Lost your password? Please enter your email address. You will receive a link to create a new password via email.
Your Name (required)
Your Email (required)
Product
Message (required)
