Last updated: 16 September 2026
This policy explains the delivery arrangements for consumer orders placed on EXVEGA.EU. Please read it together with our Terms & Conditions of Sale.
We deliver to the countries and addresses supported at checkout.
Availability depends on the product, destination and delivery service. Restrictions affecting particular locations or products are displayed before you place your order.
If your address is not supported, please contact support@exvega.eu before ordering to enquire about available options.
Shipping charges are shown at checkout before you confirm your order.
Charges may vary according to the delivery destination, product dimensions, weight, quantity and selected service. Applicable taxes are included in the displayed consumer shipping charge.
Where a free-shipping offer applies, its eligibility requirements and geographical restrictions are stated with the offer.
We will not add optional delivery services or associated charges without your express agreement.
The delivery date or timeframe applicable to your order is provided before you complete your purchase.
A dispatch date is the date a shipment is expected to leave the warehouse; it is not the delivery date. Where processing and transit times are shown separately, both must be considered when determining the delivery timeframe.
For pre-orders or products that are not immediately available, the relevant delivery timeframe is identified before purchase.
Unless a different delivery period has been agreed, delivery will take place without undue delay and within 30 days of the contract being concluded.
A subsequent delivery update does not, by itself, change the agreed deadline or remove your statutory rights.
Please provide a valid email address so that we can communicate information about your order.
Where shipment tracking is available, we will provide the tracking details. Tracking updates may take some time to appear after a shipping label is created.
An order containing multiple products may arrive in separate packages. If we split a shipment for our own operational reasons, we will not charge additional shipping beyond the amount agreed for your order.
Gaming chairs, desks and other bulky products may require particular delivery arrangements.
The service description provided before purchase specifies the applicable delivery arrangements, including any limitations concerning kerbside delivery, building entrances, stairs or upper floors.
Please do not assume that delivery includes carrying products to a particular room, assembly, installation or removal of packaging unless those services are expressly included in your order.
If your property has access restrictions, narrow entrances or other circumstances that could affect delivery, please contact us before ordering.
Please check your delivery address and contact details carefully before confirming your order.
If you notice an error, email support@exvega.eu promptly with your order number and the correction required.
We will assess whether the change can still be made. Changes may not be possible once a shipment has entered the delivery process. Any proposed additional charge will be explained before you agree to it.
Where reasonably possible, inspect the packaging and contents when your order arrives.
If you notice damage, missing items or an incorrect product, please contact us with your order number and a description of the issue. Photographs of the packaging, shipping label and affected product can help us investigate.
Please retain the packaging where practical until the issue has been assessed. Do not continue assembling or using a product that appears unsafe.
A signed delivery receipt, failure to note damage with the carrier or absence of photographs does not automatically remove your statutory rights.
If your order has not arrived within the agreed delivery period, contact support@exvega.eu.
You may require delivery within an additional reasonable period and terminate the contract if delivery still does not occur. Immediate termination may be available where delivery is refused or the agreed date was essential.
If tracking shows delivery but you have not received the goods, let us know so that we can investigate.
EXVEGA remains your contact for delivery problems; you are not required to resolve our carrier claims yourself.
If a delivery attempt fails, follow the carrier’s instructions or contact us for assistance.
If a shipment is returned, we will discuss the appropriate next steps with you. Any proposed redelivery charge will be explained in advance and must comply with applicable law.
Failure to collect a parcel or simply refusing delivery is not, by itself, a clear notification of withdrawal. If you wish to withdraw from your purchase, please communicate that decision to us expressly.
This does not restrict your rights concerning damaged, incorrect or late deliveries.
For delivery arranged by EXVEGA, risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receives the goods.
If you independently appoint a carrier not offered by EXVEGA, the applicable legal rules on transfer of risk apply.
Delivery arrangements and return arrangements are separate.
For withdrawal, return deadlines, return shipping costs and refunds, please refer to our Returns & Refunds Policy.
For defective or non-conforming products, please refer to our Legal Warranty Policy.
Please contact us for the appropriate return destination. Requesting return instructions is not a requirement for making a valid withdrawal notification, and no prior approval is required to exercise your statutory right of withdrawal.
EXVEGA Customer Support
Email: support@exvega.euTelephone: +90 850 532 36 86
Registered office:EXVEGA58 Rue de Monceau75008 ParisFrance
Nothing in this policy limits your mandatory consumer rights.
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